Refunds will not be issued if you change your mind about a stocked item on our website or if it is a custom order. Please refer to our Terms & Conditions (Product Display). It is encouraged to contact us if you are unsure if the cushions you are interested in will suit your interior. This service is offered free of charge and is recommended to be used if you are not certain with combinations, colours and designs.
Please email email@example.com with a few images of your interior/exterior. Please take images in natural light and show the current sofa or bed with no cushions on there to allow us to use this as a blank canvas when offering you suggestions. Please advise which cushions you are interested in or colours that you may like at which point we will respond with suggestions.
You have the option to exchange your purchased product for another of the same value or more (delivery costs excluded). We will process your exchange as quickly as possible and will have your newly chosen product/s sent to you within 7-10 working days (this is subject to your location). The product will need to be in a new condition with its original packaging, labels and tags still attached and a suitable proof of purchase supplied. Alternatively a credit note can be supplied.
WHERE SHOULD I SEND MY ITEMS TO BE EXCHANGED?
Please forward all items to the following address:
Newline Cushions Pty Ltd
2 Trott Avenue
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
We currently offer Standard Delivery via Australia Post. Once you have placed your order it will take 3 - 5 business working days to have your cushions made. We will then dispatch your cushions.
We estimate that Australian Post will then deliver your parcel in approximately 2- 4 working days depending on your location. Overall once you place your order, please wait between 6-8 business working days to receive your cushions.
Newline Cushions will notify you via email if you will not receive your order within 6-8 business working days or if there are any complications with your order (i.e no stock or back order of fabric from supplier).
HOW MUCH DOES DELIVERY COST?
Newline Cushions charge an $8 flat fee for the ‘filled’ option and $6 flat fee for the ‘cover’ option for each cushion shipped, via Australia Post Standard Delivery. This way there are no nasty surprises at the end and you know exactly what you will be paying. We believe Newline Cushion customers should not have to pay more depending on where they live, so from Melbourne to Darwin and everywhere in between, our Australian customers pay the same rate.
HOW CAN I TRACK MY ORDER?
Please email firstname.lastname@example.org if you require the tracking number to your order. Instructions will be provided in the return email once your order has been processed, alternatively please copy and paste the tracking ID here. This tracking service provides basic tracking of when your parcel has been lodged and delivered.
WHAT HAPPENS IF MY DELIVERY IS DELAYED OR LOST?
We aim for our customers to receive their orders as quickly as possible, however there are occasions where unforeseen circumstances impact on delivery times and services. We cannot be held responsible for lost goods relying on subsequent external services such as Australia Post. On occasion if your order has been sent in two parcels they may appear at different times or even different days, please wait a few days as your second parcel will usually appear. If this is not the case, please email Adriana@newlinecushions.com.au
WHERE IS THE MELBOURNE PICK UP LOCATION?
If you have chosen the pick up option when purchasing your cushions you will not be charged for postage. Please contact George on 0414 696 631 for available options. Pick up can be made in Bundoora or Chadstone.