Got cushion questions? We've got answers.

Yes, we certainly do. We have a minimum order quantity of x4 cushions.

Get in touch with us via our contact page or email Adriana directly adriana@newlinecushions.com.au to discuss your requirements. We will need to know;

• The amount of cushions you require
• The fabric name/s
• Supplier name
• Insert preference (feather or polyester fibre)
• Please also state where you are located and the time frame you require your order.

This all depends on the fabric/s you have chosen and how many cushions you require. Once we have all the info we need we are happy to provide you with a no obligation quote.

Being your cushion and fabric experts we can also offer you more cost effective solutions if you are open to this once we know more about your project. We do offer competitive pricing and will be able to find something to suit everyone's budget.

Short answer - Yes. However we do require a minimum of x4 cushions to be made using the fabric you have supplied.

We accept credit card and debit card payments as well as payments via PayPal and Afterpay. All payments via credit or debit cards occur on our super secure payment system which uses 256-bit SSL technology.

For our customers who prefer to shop with PayPal, we accept online payments via PayPal. This form of payment is safe and secure with Newline Cushions and the payment details and transaction are handled and processed directly in the PayPal portal.

Newline Cushions has partnered with Afterpay to bring you a simple, interest-free payment plan.

Simply add your selection to your shopping bag, checkout and select Afterpay as your payment option.

To create an Afterpay account you will need:

• A Visa or Mastercard credit or debit card
• To be 18 years of age or older
• To be living in Australia

Shop now, take home today and make 4 x interest free payments every 2 weeks.

We offer $15 flat rate shipping Australia-wide, with free shipping on all orders over $250.

From Melbourne to Darwin and everywhere in between, every order is shipped at the same transparent rate, so you'll never be caught out by unexpected shipping costs.

Newline Cushions parcels are sent via Australia Post using their standard shipping service.

Standard delivery is 2-7 business days for major cities and 4-8 business days for NZ. More remote interstate locations within Australia may experience a longer delivery timeframe.

All orders are shipped from our Melbourne warehouse. Our warehouse team takes a much-deserved break on weekends and public holidays, so orders placed on those days will be shipped the following business day.

You will receive an email notification when your order has been dispatched, to help you track your items.

If you have not received any email communication from us, please contact us via phone to enquire about your order.

No, orders cannot be delivered to PO Boxes or Parcel Lockers.

We currently supply to the Australian market and New Zealand market.

Please get in touch to get your hands on our goods through our contact page or email us directly at design@newlinecushions.com.au

Here are a couple of tips to keep your cushion in tip top shape for years to come.

• Plump them up each day to keep the filling evenly distributed.
• Rotate them every week to ensure even wear.
• Spot clean as needed to prevent permanent stains using a gentle feather and down cleaning fluid.
• Professionally clean them once a year or as needed.

Here are a couple of tips to keep your cushion in tip top shape for years to come.

• Plump them up each day to keep the filling evenly distributed.
• Rotate them every week to ensure even wear.
• Spot clean as needed using a damp cloth or sponge and a gentle cleaning liquid.
• While professional cleaning is recommended, you can clean them on a gentle or handwash cycle. Turn them inside out and hang them to dry.

We are happy to offer an exchange of your product for something else on our online store. Please see conditions below that apply to the exchange:

• All exchanges must be unused and in their original condition (including all original packaging).
• You must complete your exchange within 30 days of the date of your order.
• You are responsible for the costs of sending the purchased product/s back to us.
• Any difference in price of the replacement products will be refunded or charged accordingly.
• The original shipping costs to you are not refunded.

We want to make sure our clients are 100% happy. Should you change your mind about your purchase, you have the option of returning the item within 30 days of having received it for a refund.

• All returned items must be unused and in the original packaging to be eligible for a return.
• To arrange a return simply contact us via our contact us page.
• Please note that we do not cover postage costs for returning your items to us.
• Refunds will be processed to the same method used at checkout.

Unfortunately we cannot provide you an exchange or refund on any custom made orders as we cannot return your items back into our inventory as your custom order is unique to you and your requirements.

Please be sure about the fabric you have chosen and make sure that you have seen a sample before you make a custom order with us.