Exchanges &
Refunds

We're happy to exchange your item for another product from our online store, provided it meets the conditions below:

• Items must be unused and returned in their original condition, including all packaging.
• Exchanges must be arranged within 30 days of your order date.
• Return postage is the customer's responsibility.
• If your replacement item is a different price, the difference will either be refunded or charged accordingly.
• Original shipping costs are non-refundable.

We want you to love your purchase. If you change your mind, you can return your item within 30 days of receiving it for a refund, provided it meets the conditions below:

• Items must be unused and returned in their original packaging.
• To arrange a return, please contact us via our contact page and we'll provide the return address.
• Return postage is the customer's responsibility.
• Refunds will be processed back to the original payment method used at checkout.

Due to the nature of our throw rugs, these items are available for exchange only and are not eligible for change-of-mind refunds. This applies to all throw rug purchases, including those made at full price or as part of a bundle or promotion.

• Throw rugs may be exchanged for a different colour or an alternative product of equal or greater value, subject to availability.
• All standard exchange conditions apply (unused, original packaging, 30-day window, return postage at your cost).
• Change-of-mind refunds — including for colour preference, sizing expectations or styling suitability — are not available for throw rug purchases.
• We strongly recommend reviewing product images, dimensions and colour descriptions carefully before ordering. Our team is always happy to help — simply reach out via our contact page before placing your order.

Unfortunately we cannot provide you an exchange or refund on any custom made orders as we cannot return your items back into our inventory as your custom order is unique to you and your requirements.